Integration Engineer Jobs

Company:  IRDETO

Designation : Integration Engineer

Job Location: Delhi

Qualification:  Graduation

Salary As Per Industry

Required Skill : C/C++/Java

Experience:   0-3 Years

Job Description:

Troubleshoot telephone and/or email inquiries in the customer support/technical support queue
Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
Meet customer requirements through first contact resolution.
Deliver outstanding customer service to direct customers in a high pace contact center environment
Perform appropriate and timely troubleshooting of technical issues
Meet performance standards in productivity and quality set by the department in a highly metrics driven operation; number of calls, length of calls, quality scores, sales
Provide accurate technical solutions in an effort to resolve each issue upon the 1st call
Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services

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